Privacy Policy
20 hibajee treats the privacy of your personal information with the highest importance. This policy clearly states — what information is collected, why it is collected, and how it is kept secure.
Contents
Introduction and Scope
20 hibajee is an online entertainment and betting platform operated for users in Bangladesh. This privacy policy ("Policy") explains how 20 hibajee handles your personal information — when you browse the website, open an account, make a deposit, or use any of our services.
This policy applies to all web pages, mobile applications, and digital services associated with 20 hibajee. By using the platform, you agree to the terms of this policy. Reading this policy together with our Terms and Conditions will give you a clear understanding of the overall user agreement.
In this policy, "we", "our", or "20 hibajee" refers to the entity operating this platform. "You" or "user" refers to any person who accesses this platform or uses its services.
Information Collection
20 hibajee collects two types of information: information you provide voluntarily and information collected automatically while you use the platform.
2.1 Directly Provided Information
When registering an account or using our services, you may provide the following information:
- Full name and date of birth
- Mobile number and email address
- Bangladeshi National ID or passport details (for identity verification)
- Payment information used for deposits and withdrawals — such as bKash, Nagad, Rocket, or bank account details
- Messages sent to support via live chat or email
2.2 Automatically Collected Information
The following information may be collected automatically while you use the platform:
- IP address and device type
- Browser version and operating system
- Date, time, and session details of platform access
- Which pages were visited, how long you stayed, and where you accessed from
- Game play history and betting activity
2.3 Information Received from Third Parties
For the purpose of identity verification or fraud prevention, we may receive limited information from trusted third-party service providers. This information is used solely for security purposes.
Purpose of Information Use
20 hibajee uses collected information only for specific and legitimate purposes. We process your information for the following reasons:
- Account Management: To complete registration, verify login, and ensure account security.
- Service Delivery: To process deposits, withdrawals, gaming services, and bonuses.
- Identity Verification: To complete the KYC process on your account and prevent unauthorized access.
- Customer Support: To resolve your requests and issues via 24/7 live chat and email.
- Fraud and Security: To detect suspicious activity and maintain platform security.
- Legal Obligations: To comply with applicable laws and regulations.
- Service Improvement: To analyze user experience and improve platform quality.
- Relevant Communications: To send important notifications related to your account.
We do not use your information beyond the purposes stated above. If we need to process information for any new purpose, you will be informed in advance and consent will be obtained where applicable.
Information Storage and Security
20 hibajee uses industry-standard security technology to keep your personal information safe. SSL encryption is active on our platform, which prevents unauthorized access during data transmission.
4.1 Technical Security Measures
- End-to-end SSL/TLS encryption
- Data stored in encrypted databases
- Regular security audits and vulnerability testing
- Two-factor identity verification (OTP-based)
- Detection of unusual login activity
4.2 Retention Period
Your information will be retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period for legal obligations, dispute resolution, or fraud prevention. Once that period has passed, the information will be securely deleted or anonymized.
4.3 Payment Information Security
Transaction information through bKash, Nagad, Rocket, or bank transfer is handled with the utmost care. Full card or account numbers are not stored on our servers — only the information necessary to verify the transaction is retained.
Information Disclosure and Sharing
20 hibajee does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Providers
Trusted third parties are used for payment processing, identity verification, fraud detection, and technical support. These entities receive only the information necessary for their specific task and follow confidentiality standards agreed upon with us.
5.2 Legal Obligations
Disclosure of information may be required by court order, a lawful request from a government authority, or applicable law. In such circumstances, 20 hibajee acts in compliance with the law.
5.3 Organizational Changes
In the event of a business merger or acquisition, information may be transferred. However, in such circumstances the terms of this privacy policy will continue to apply and you will be informed in advance.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the 20 hibajee platform. These store small files in your browser that help improve service quality.
6.1 Cookies We Use
- Essential Cookies: Used to keep login sessions active and run the platform's core functions. Without these, the service does not work correctly.
- Performance Cookies: Help analyze which pages are used most and where issues exist.
- Functionality Cookies: Used to remember your preferred language and settings.
6.2 Cookie Control
You can delete or disable cookies from your browser settings. However, please note that disabling essential cookies may prevent some platform functions from working correctly.
Third-Party Services
20 hibajee works with game providers such as PG Soft, Pragmatic Play, JILI, Evolution, and other service providers on the platform. These third-party services operate under their own privacy policies.
When you access third-party services from the 20 hibajee website, the privacy policy of that service will apply. We are not responsible for the data protection practices of third parties, so it is advisable to read their policy before using the relevant service.
For payment processing, mobile financial services such as bKash, Nagad, and Rocket have their own security standards. When a transaction is completed through these services, the rules of the respective provider will apply.
User Rights
Every user registered with 20 hibajee has the following rights regarding their information:
8.1 Right to Access
You may request to know what personal information is stored in your account. We will provide that information within a reasonable time.
8.2 Right to Correction
If your profile contains incorrect or incomplete information, you may request a correction. In many cases, you can update information directly from your account settings.
8.3 Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing transactions.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes. For marketing messages, you have the option to opt out at any time. The self-exclusion tools described on our Responsible Gaming page are also part of your account controls.
8.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our customer support team via live chat or email. We aim to respond to your request within 30 business days.
Protection of Minors
20 hibajee strictly enforces a 21+ age policy. All casino and betting services on this platform are exclusively for adults (aged 21 or above).
We do not intentionally collect any information from minors. Age is verified at the time of registration. If it is ever found that a minor's information has entered our system, that account and the associated information will be deleted immediately.
If parents believe their child has opened an account on this platform, please contact us. We will resolve the matter promptly.
Policy Changes
20 hibajee reserves the right to review and update this privacy policy from time to time. Changes may be made to this policy when new features are added to the service, technology changes, or legal requirements change.
For significant changes, you will be notified in advance by email or through a notification within the platform. Continuing to use the platform after the changes are made will be considered as your agreement to the updated policy.
Each version of the policy includes a "Last Updated" date. The current version will always be available on this page. For complete information about our services, read the FAQ — common questions are answered there.
Contact
If you have any questions, comments, or requests to exercise your rights regarding this privacy policy, please contact us:
- Live Chat: Contact us directly in Bengali or English via chat, available 24/7.
- Email: [email protected]
Our customer support team provides assistance in both Bengali and English and is committed to resolving any privacy-related concerns.
Your Account is Secure
Your information is always encrypted and secure at 20 hibajee. Read our Terms & Conditions to learn more about our rules.
View Terms & Conditions